Jewellery Shop Manager (“the App”, “we”, “us”, “our”) is a shop-management application built for jewellery shop owners to manage orders, repairs, Girvi (pledge/mortgage) records, Udhari (credit/ledger) entries, customers, and staff. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App, you agree to the practices described below.

1. Information We Collect

1.1 Account & Shop Information

• Shop owner name, shop name, phone number, and login credentials
• Staff/manager accounts created by the shop owner (name, role, access level)

1.2 Business & Customer Data You Enter

To run the App’s core features, the shop owner (or authorized staff) enters and stores:

• Customer details — name, phone number, address
• Orders and repair records
• Girvi (pledge) records — customer details, pledged item details, loan and interest amounts
• Udhari (credit/ledger) entries and payment history
• Subscription and billing details related to your use of the App

This data belongs to the shop owner and is used solely to provide the App’s ledger and record-keeping features. We do not sell this data.

1.3 AI Shop Assistant (Chat)

The App includes an optional AI Shop Assistant that can answer questions about your shop’s orders, repairs, Girvi, and Udhari records, and can accept voice input. When you use this feature:

• Your chat messages, and relevant shop data needed to answer your question (e.g. order counts, ledger summaries), are sent to our backend and then to a third-party AI provider to generate a response
• If you use voice input, your speech is processed on-device using your phone’s speech-recognition service to convert it to text — audio is not stored by us

The Assistant is optional. If you prefer not to share shop data with an AI provider, simply don’t use the chat feature.

1.4 Device Permissions

Permission	Why we ask
Microphone / Speech Recognition	Used only when you tap the mic in the AI Shop Assistant, to convert your speech to text.
Face ID / Biometric	Used only to let you unlock the App quickly and securely. Biometric data is processed by your device’s operating system — we never receive or store it.
Notifications	Used to send reminders and updates related to your shop’s records and subscription.

1.5 Automatically Collected Information

We may collect basic technical information such as device type, app version, and crash/error logs to keep the App stable and secure.

2. How We Use Your Information

• To provide and operate core App features (orders, repairs, Girvi, Udhari, customers)
• To power the optional AI Shop Assistant
• To sync your data across your devices (offline sync)
• To manage your subscription and account
• To send service-related notifications
• To maintain security, prevent fraud, and fix bugs

3. Data Sharing

We do not sell your personal or business data. We share data only with:

• AI service providers — to generate responses in the AI Shop Assistant, as described in section 1.3
• Payment processors — to process subscription payments securely
• Cloud hosting/database providers — to store your shop’s data securely
• Law enforcement or authorities, only where required by law

4. Data Storage & Security

Your data is stored on secure cloud servers and synced to your device for offline access. We use reasonable technical and organizational measures (encryption in transit, access controls) to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information.

5. Data Retention

We retain your shop’s data for as long as your account is active, so that your records remain available to you. You can request deletion at any time as described below.

6. Account & Data Deletion

You can request deletion of your account and associated data directly from within the App (Settings → Delete Account), or by contacting us at the email below. Once processed, your account and business data will be permanently deleted, except where we are required to retain certain records by law.

7. Children’s Privacy

The App is intended for business/shop-owner use and is not directed at children. We do not knowingly collect data from children under 13.

8. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: support@kitadda.com
Website: https://kitadda.com